Data Entry
Customer Support |
Virtual Assistant
Nidhom Sadewa
Detail-oriented professional with experience in data entry, customer support, and remote administrative assistance. Skilled in spreadsheet automation, inbox management, ticket tracking, and structured reporting. Proven track record of maintaining 99%+ data accuracy and handling 50+ tasks weekly for founders and small teams.
200+
Records Managed
50+
Tasks/Week
3+ yrs
Remote Work
My Services
Reliable remote support for founders, small teams, and online businesses
Data Entry & Admin
High-volume data entry, record management, spreadsheet automation, data cleaning, and structured reporting with 99%+ accuracy.
Customer Support
Email & chat support, response templates, ticket tracking, SOP documentation, and quality customer service workflows.
Inbox Management
Email triage, priority sorting, response drafting, and keeping your inbox organized and at zero.
Online Research
Lead research, competitor analysis, market data gathering, and compiling structured summaries with actionable recommendations.
Virtual Assistance
Complete remote VA support including task tracking, weekly reporting, document organization, and client onboarding systems.
Web3 Testing & QA
Platform testing, functionality checks, bug reporting with detailed reproduction steps, and structured documentation.
Experience
Building experience across education, remote work, and Web3
Administrative Virtual Assistant
Self-Employed / Remote • Jan 2024 – Present
- Provide remote admin support for 3+ founders and small teams, handling 50+ tasks weekly across data entry, research, and reporting.
- Build and maintain Google Sheets trackers for task prioritization, lead lists, inbox support tickets, and weekly client status reports.
- Conduct online research for leads, competitors, and market data, compiling structured summaries with actionable recommendations.
- Organize digital files using systematic naming conventions and cloud-based folder structures for easy retrieval.
School Teacher / Administrative Staff
SMP Al-Azhaar, Sidoarjo • 2023 – 2025
- Processed and maintained 200+ student records with consistent formatting, ensuring 100% data integrity across academic terms.
- Organized physical and digital student documents, reducing document retrieval time by ~30% through systematic categorization.
- Entered attendance, grade, and enrollment data into school management systems with zero-error tolerance for official reporting.
- Served as first point of contact for 30+ parents and students weekly, resolving inquiries via WhatsApp and email with 100% follow-up compliance.
Freelance Web3 Tester and Node Runner
Freelance / Remote • 2021 – 2023
- Documented testing results and technical findings for remote project teams, producing 20+ structured reports with actionable issue summaries.
- Verified user flows and platform functionality, identifying and logging 50+ bugs with detailed reproduction steps for developers.
- Maintained consistent remote communication schedules across distributed teams, maintaining a 95%+ on-time submission rate.
Portfolio Projects
Sample work demonstrating organizational, data, and support capabilities
Student Database Cleanup & Validation
Built a Google Sheets validation system for 200+ records using Data Validation and conditional formatting rules to flag duplicates and formatting errors automatically.
Support SOP & Ticket Tracker
Developed a complete support playbook with 15+ response templates, ticket escalation rules, and a Google Sheets ticket tracker with automated priority flagging for a 3-person support team.
Client Onboarding & File Organization System
Created a reusable onboarding checklist and cloud folder template that reduced new client setup time from 2 hours to 30 minutes.
Expense Tracking Dashboard
Created an automated spreadsheet dashboard for a small client to track monthly operational expenses, reducing manual calculation time by ~40%.
Tools I Use
Proficient with modern productivity, spreadsheet, and collaboration tools
Get In Touch
Ready to help your business stay organized? Let's connect!